Reusable Stainless Steel Cooling Pack Set

1. Is shipping free?
Yes, shipping is free on all orders over €69.90. For orders below this amount, shipping costs are calculated automatically at checkout.

2. What are the delivery times?
Orders are shipped via express delivery with 1–2 business days from order confirmation.

3. How can I track my order?
After shipment, you'll receive an email with a tracking number so you can follow your parcel in real time on the courier's website.

4. Can I return a product?
Yes, returns are free. You have 14 days from delivery to request a return, provided the item is intact, unused, and in its original packaging.

5. How do I request a return?
Email us or contact us on WhatsApp with your order number and reason for return. We'll provide all necessary instructions.

6. How long does the refund take?
Refunds are processed within 14 days of receiving the returned product, using the same payment method you used for the purchase.

1. What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard), PayPal, and PagoLight for instalment payments.

2. Is online payment secure?
Yes, all payments are processed through encrypted and certified systems. Your data is never stored on our servers.

3. What is PagoLight and how does it work?
PagoLight is Compass's instalment payment service that allows you to split your purchase up to €3,000 into convenient monthly payments (up to 12 months) with no additional charges and no payslip required. You only need a credit or debit card, ID document, and health insurance card. Activation is immediate during checkout.

4. Is PagoLight available for businesses with VAT ID?
No, PagoLight is reserved for private customers only. VAT ID holders cannot access this service.

5. Can I pay on delivery?
No, we currently do not accept cash on delivery payments. You can pay via card, PayPal, or PagoLight.

1. How can I contact you?
You can reach us in the following ways:

• Phone: 081 6333223
• WhatsApp: click here to message us
• Showroom: Via Libertà 312/314 – 80055 Portici (NA)

2. What are your support hours?
Our team is available Monday to Friday during store opening hours. We usually respond on WhatsApp within minutes.

3. Can I visit the showroom in person?
Yes, our showroom in Portici is open to the public. HORECA operators, restaurateurs, baristas, and private customers will find our entire product catalogue on display. We recommend calling ahead to confirm current opening hours.

4. Can I request a quote for large quantities?
Absolutely. For wholesale orders or professional supplies, you can request a personalized quote via our Request a Quote page or by contacting us directly on WhatsApp.